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Refund and Return Policy

Effective Date: [Insert Date]

At Naturedge, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, this Refund and Return Policy explains how we can assist you.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is unused, in its original condition, and in the original packaging.
  • The return request is made within [Insert Timeframe, e.g., 14 days] of receiving the product.
  • Proof of purchase (order confirmation or receipt) is provided.

2. Non-Returnable Items

The following items are non-returnable:

  • Personalized or custom-made products.
  • Items marked as "final sale."
  • Products damaged due to misuse or mishandling.

3. Return Process

To initiate a return:

  1. Contact our customer service team at [Insert Email Address] with your order details and reason for the return.
  2. Once approved, we will provide return instructions, including the return shipping address.
  3. Pack the item securely and ship it back using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

4. Refunds

Refunds will be processed as follows:

  • Refunds will be issued to the original payment method within [Insert Timeframe, e.g., 7–10 business days] after we receive and inspect the returned item.
  • Shipping charges are non-refundable, except in cases of defective or incorrect items.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within [Insert Timeframe, e.g., 48 hours] of receiving the item.
  2. Provide photos of the damage or defect and your order details.
  3. We will either replace the item or issue a full refund, including shipping costs, based on your preference.

6. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product.

7. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check with your bank or credit card company, as processing times may vary.
  2. If the issue persists, contact us at [Insert Email Address] for assistance.

8. Contact Us

For any questions or concerns about this policy, please reach out:
Email: info@thenaturedge.com
Phone: 9310325293